When buying a caravan, it is always a good idea to do some research. It is a great idea to look through as many as you can, to get an idea of what you would like to have in your van and the layout that works best for you.
When building a custom caravan, it is all the more important. Make sure you take the time to sit down and really work through everything. Write out a list of everything you would like in the caravan and then, if you need to take things off, you can work out what you don’t need or can’t afford or just simply can not fit in.
This is our story on purchasing our custom caravan from Evernew.
We looked at many options when looking at purchasing a custom built caravan and finally decided on an Evernew caravan. After reading many reviews about their caravans and speaking to caravan repair businesses, we went ahead and contacted them. Most of the reviews we had read had written about the lack of communication and how frustrating the building process was. But, the build quality was apparently very good and as this was to be our ‘home,’ so we needed a quality van.
After a couple of calls, it became apparent how bad their communication actually was. Hardly any of our calls were returned and we were the ones that were constantly following them up. After paying our deposit, we were told that our caravan would be completed by late February, early March. We designed our layout and we picked all our colours. The guy we dealt with who drew our van layout for us was marvellous. He listened well and changed things as they were needed. Nothing was too difficult for him. As Evernew is situated in Melbourne and we were living on the Gold Coast, we did all of this via internet and phone calls, which made it very difficult as we couldn’t really see all the colours together.
When our house went on the market, we let them know and checked on how everything was going. At this time the completed date moved back to late March, early April. Just to let you know, there is a form that apparently you are supposed to get at the start which we did not receive. This form has some very important information on it that you need, if you go through Evernew, make sure you get it. At this stage we were getting extremely frustrated with Evernew.
On receiving an offer on our house, we rang them to see when the caravan would be delivered, so that we could make an informed decision on when the settlement date for our house would be. We were told 7 -8 weeks and 10am on the 24th April was marked as the delivery date/time. It was at this time we were emailed some photos of our caravan.
To pick up the caravan, we had planned to drive down, pick up the caravan and drive back to the Gold Coast before transferring all our belongings into the caravan. When the day we were supposed to leave for Melbourne arrived, we received a phone call from Evernew. The caravan won’t be ready for another 4 days. This meant that we wouldn’t get back to the Gold Coast in time to be able to transfer everything from the house to the caravan, so we had to find (and pay) for storage. At this time we asked for some more photos of the caravan.
On the day of pickup, the guy who showed us around our van was fantastic. He answered all our questions and told us of some great places to visit on the way home.
Now we have been living in our caravan for a while, we have found a few minor things that are wrong and we are not happy with, but overall the build quality seems to be okay.